SCL Health First Call

SCL First Call Command Center Video

In- and Out-bound Patient Transfer Center for Denver-Area SCL Health Hospitals

Denver & Front Range: 844-504-0004
Montana: 800-331-0222
Grand Junction & Western Colorado: 855-254-1078

SCL Health First Call is a quick, efficient, 24/7 transfer center to and from SCL Health hospitals and facilities in the Denver area, including:

Good Samaritan Medical Center in Lafayette
Lutheran Medical Center in Wheat Ridge
Lutheran Hospice (Collier)
West Pines Behavioral Health
Platte Valley Medical Center in Brighton
Saint Joseph Hospital in Denver
Saint Joseph ER in Northglenn

First Call helps providers with:

Call ahead processing for ER referrals with patient details tracked prior to arrival - avoiding miscommunication and unexpected arrivals
Coordination of in- and out-of-system high level care transfers
Facilitating physician-to-physician communication
Arranging all forms of medical transport including air
Managing logistics for a smooth patient experience

SCL Health First Call is an RN-staffed and clinically supported service designed to connect you quickly to the physicians and staff of SCL Health, eliminating the need to keep track of multiple numbers or make multiple calls.

To admit or transfer a patient in the greater Denver area, call 844-504-0004 (toll-free).

FAQs

What SCL Health hospitals does SCL Health First Call support?
SCL Health First Call supports all inbound and out-bound transfers for Good Samaritan Medical Center in Lafayette, Lutheran Medical Center in Wheat Ridge, Platte Valley Medical Center in Brighton, Saint Joseph Hospital in Denver, and the Saint Joseph Hospital community emergency centers in Northglenn, Aurora and Littleton.
Are there other SCL Health Transfer Centers?
Yes. SCL Health operates hospitals in three major geographic regions in Montana, Western Colorado and Eastern Utah, and along Colorado’s Front Range (i.e. Denver). Each of these regions has a dedicated transfer center.
Are all SCL Health patient transfers in the greater Denver area handled by SCL Health First Call?
Yes. SCL Health First Call provides timely and accurate pre-registration services, in-depth clinical service knowledge for all inbound and out-bound transfers, as well as real time capacity awareness and management between Denver-area SCL Health care sites.
What type of reports can we expect to get from SCL Health First Call?
We can create custom reports or canned reports that can be sent as requested or at any requested interval, ie: daily, weekly, or monthly. We can report on an individual transfer or groups of transfers specific to individual providers, types of patients or groups of providers, etc. We can also do reporting of the time taken for each piece of the transfer.
Do I have to have an accepting provider before I call the transfer center?
No. Our staff will quickly connect the sending provider with the appropriate provider at the receiving site for acceptance.
What is the staff makeup at SCL Health First Call?
We have a medical director and clinical director leading our team. Our call center is staffed by Registered Nurses and EMTs.
How will SCL Health First Call know which physicians are on call?
Our staff have immediate access to our on-call schedules for all four of our Denver Region sites. Our expectation is that providers call back within five minutes.
Can physicians call the SCL Health First Call for a transfer directly?
Yes. Referring providers can call directly for any transfer in or out of SCL Health facilities or consult need.
Do SCL Health First Call agents have access to facility preference info?
Our coordinators have full interoperability with our care sites. They have an in-depth understanding of our service line capabilities at each site.
What happens when an on-call physician doesn't want to see or take a patient?
Escalation protocols have been built and will be used in the rare instance when an on-call provider or facility cannot accept a patient.
Who arranges the transportation?
Our RNs and EMTs have the ability to quickly arrange all levels of transportation including air.
Are there any service lines that are excluded from the service?
No. The transfer center has the ability to handle all patient transfers.
Are transfer conversations recorded? Is audio documented in patient record?
All conversations are recorded and can be pulled for review. The recorded conversations are not part of the medical record.